When it comes to making changes to your home, you need to know that you’re in safe hands. Whether you’re undergoing a full loft conversion, basement conversion, or building an extension; it’s your best interests and your vision that matters the most.
Here are five reasons why SimplyEasy Refurbs customer service is second to none:
1. We have a passion for service
Excellent customer service isn’t just a bonus, it’s an expectation. Our founders worked in customer facing roles before starting the company – so this attitude is baked in. It’s quality of service that represents our company, our image, mission and values. That’s why no matter the size of your project, at Simply Easy Refurbs we treat every job with the same level of outstanding attention to detail. Whether it’s a simple shell loft conversion or a full scale luxury basement conversion, we’re on hand to answer questions, quote competitive prices every time, and build your vision to the highest standards. We’re here, for you.
2. We’re family-run and family-friendly
When you have a family, you need to know who you’re inviting into your home. We’re family run and we’ve had major building works on our homes too, and so we understand the challenges you face when having a live-in refurb. From taking our shoes off and leaving profanity at the door, to keeping things clean and only working when it suits you, we’ll do our very best to keep your family life uninterrupted.
3. We protect our customers
If things get complicated, you want someone to step up and help. While most competitors will leave you to deal with the details (and we’ve heard plenty of horror stories), we protect our clients. By acting as an intermediary between you and suppliers, we keep projects moving with speed and ease, and save you from bloated trade terminology and inflated industry rates.
4. Above and beyond, past office hours
Working nine till five? It’s hard to feel in control of your home extension when you’re not around. We work seven days a week, all year round, so your schedule isn’t an issue. We shorten timescales, we don’t stall on the weekends, and we take a project management approach that keeps you involved every step of the way – simply tell us what you need, and we’ll handle it.
5. We have one goal and one outcome
You know what you want, but how can you be sure you’ll get it? Don’t take risks, when you can have assurances. From quote to completion we have one goal – to achieve the result you desire. We find the best tradespeople in your area, we only work with industry-leading and accredited suppliers, and we’ll only leave when you’re truly happy with the work. We strive to exceed expectations.
